If you're just getting started with servers and need to upload or download files using FTP, you've probably heard of FileZilla — one of the most popular and easy-to-use FTP clients. However, when trying to connect, you might run into errors that you’re not sure how to fix. One of the most important settings to avoid connection issues is using passive mode.
In this article, we’ll walk you through how to connect to an FTP server in passive mode using FileZilla, and explain why enabling it can be helpful in certain situations.
Create a connection in passive mode
Open the Filezilla FTP client and open the "Site Manager":
Click "New Site".
On the left, set an identifiable name for the connection. On the right, enter the IP address or domain configured in Plesk. If you have not set up an SSL certificate to allow secure connections, select "Only use plain FTP (insecure)" as the encryption method.
Finally, go to the "Transfer Settings" tab, select "Passive" mode, and click "Connect". You will be prompted for your FTP username and password, and you will then be connected to perform transfers in passive mode.
If you have any questions about configuring your cloud server or any other matter, write to us at soporte@clouding.io. Our Technical Support team will be happy to assist you with anything you need.