Create FTP Users
If you are using a non-root user, you will have the option to add users on the left under FTP users, where you will find the button Add an FTP user:
In this section, you will only have the option to set the name (the username used to connect), the password, and the directory where you want to jail the FTP user.
In the case of the root user, the FTP users option is located inside Navigation board (found in the left menu). Once there, you will have the option to add an FTP user for root, but you will also see all FTP users of other users in ISP.
With the root user, you will have an extra "Owner" option. This option allows you to create an FTP user for any of the ISP users.
If you want to use FTP in a more secure and controlled way, you can activate the passive mode, for this you can go to the following link: Enable passive ports in FTP in cPanel image
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