The root user is disabled by default, so you will need to create an FTP user to connect.
You can try enabling passive FTP ports if you are having problems with active connections.
To configure an FTP user in HestiaCP, go to the relevant user's domain and create the FTP user as follows.
Select the user that owns the domain and click the pencil icon to make changes:
Now click "Opciones avanzadas" to expand the options panel and enable "Cuenta(s) FTP adicional(es)". Then all that remains is to give the user a name and assign a password:
Remember to make a note of the user's prefix, which in our case is Clouding_ .
If you have any questions about this or anything else related to your servers at Clouding, feel free to email soporte@clouding.io. We're here to help with whatever you need. Get in touch!