Have you lost the device on which you enabled 2FA? Have you bought a new phone and don't have a backup of your 2FA? Can't access your Clouding account? In this tutorial, we explain how to reconfigure 2FA in an app from scratch.
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You can only follow this tutorial if you have stored the recovery code shown by the 2FA activation wizard in the Clouding portal in a safe place. If you do not have this code, you cannot recover 2FA and will need to contact us so we can manually disable it for your account (after you provide the requested information).
In this tutorial, we explain how to do this in the apps we recommend: Google Authenticator, Aegis, and FreeOTP.
To follow this tutorial, you need the security code shown when you first set up 2FA:
If you do not have this code, you will not be able to reconfigure two-factor authentication and will therefore need to contact us so we can disable it for you.
To set up 2FA, first add a new entry by clicking the + icon and then selecting the Manual Entry option (or Entrada Manual).
Next, enter the details. First, enter an account name, which can be your email address. Then enter the security code in the field labeled Enter your key:
Finally, click ADD to finish reconfiguring 2FA so you can access your Clouding account again.
To reconfigure 2FA, first add a new entry and select the option Introducir Manualmente.
Enter your email address in Cuenta and then, in Secret, enter the security code you saved.
Finally, click Guardar to restore the entry you use to access the Clouding panel.
To reconfigure 2FA, first add a new entry and select the option Introducir Manualmente. Enter the following details in the entry:
First, enter the email address you use to access Clouding, followed by the name of the company for which you use 2FA (in this case, Clouding.io). In Secret, enter the security code. Under Type, choose TOTP and under Algorithm, select SHA256.
Finally, to add the entry, click Add Token to regain access.